Last updated: 16 October 2026
IH Travels Ltd (“we”, “us”, “our”) respects your privacy. This policy explains what personal data we collect when you use our website or book transport with us, why we use it, who we share it with, how long we keep it and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
IH Travels Ltd is the data controller for the personal data described in this policy.
- Address: 5 Lupin Road, Dudley, West Midlands, DY2 7NR
- Email: info@ihtravelsltd.co.uk
- Phone: 07534 416768 / 01384 910392
If you have any questions about this policy or how we handle your data, please contact us using the details above.
2. What personal data we collect
Information you give us
- Enquiry and contact forms: your name, email address and the message you send us.
- Bookings and quotes: your name, phone number, email address, pickup and drop-off addresses, travel dates and times, number of passengers, flight details for airport transfers and any special requests.
- Accessibility and assistance needs: if you tell us a passenger uses a wheelchair or needs other help, we record this so we can send a suitable vehicle and driver. This may be health information, which is a special category of data (see section 4).
- School and contract transport: when we carry children or other passengers for schools or councils, we receive the passenger and contact details needed to run the journey, usually from the school, council or parent or guardian who arranges it.
- WhatsApp, phone and email: if you contact us through the WhatsApp button on our website, by phone or by email, we receive your phone number or email address and anything you tell us.
- Complaints and feedback: the details you give us, including any photos you send.
Information collected automatically
- Technical data: when you visit our website, our hosting provider’s servers record your IP address, browser type and the pages you request. This is used to keep the website secure and working.
- Cookies and similar storage: see section 9.
We do not use analytics or advertising tracking on our website.
3. How and why we use your data
| Purpose | Lawful basis under UK GDPR |
|---|---|
| Answering your enquiries and sending quotes | Steps taken at your request before entering a contract; legitimate interests in responding to customers |
| Taking, confirming, changing and carrying out bookings | Performance of a contract |
| Taking payment and keeping accounting records | Performance of a contract; legal obligation |
| Arranging suitable vehicles for passengers with accessibility needs | Explicit consent, or where needed to protect someone’s vital interests |
| Running school and council transport contracts | Performance of a contract; legal obligation; public task where we act for a public authority |
| Handling complaints, claims and disputes | Legitimate interests; establishment or defence of legal claims |
| Keeping our website secure and preventing spam and fraud | Legitimate interests |
| Meeting licensing, insurance, tax and safeguarding requirements | Legal obligation |
We do not sell your personal data, and we do not use it for automated decision-making or profiling.
We will only send you marketing messages if you have agreed to receive them, and you can opt out at any time.
4. Special category data and children
Health information: we only collect information about a passenger’s health or mobility when it is needed to provide safe and suitable transport. We use it with your explicit consent, which you can withdraw at any time by contacting us. We share it only with the driver and operator carrying out the journey.
Children: when we transport children, we collect only the information needed to carry them safely, and we follow the safeguarding requirements of the school or council we work for. Our website is not aimed at children, and we do not knowingly collect children’s data through it.
5. Who we share your data with
We share your data only when it is needed for the purposes above:
- Transport partners: licensed drivers and partner operators who carry out your journey receive the details they need for that journey (for example, name, phone number, pickup address and any assistance needs).
- Service providers:
- our website host, Hostinger;
- email and IT providers;
- payment and accounting providers.
- WhatsApp (Meta Platforms): if you choose to message us on WhatsApp, your messages are handled under WhatsApp’s own privacy policy.
- Schools, councils and other organisations: when they book transport on your behalf or have contracted us to provide it.
- Professional advisers, insurers, regulators, licensing authorities, the police or courts: when we are legally required to share data or need to defend a claim.
All our service providers are only allowed to use your data to provide their services to us.
6. International transfers
Some of our service providers (such as Google Fonts and WhatsApp) may process data outside the UK. Where this happens, we rely on UK adequacy regulations or appropriate safeguards such as the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
7. How long we keep your data
| Data | How long we keep it |
|---|---|
| Enquiries that do not lead to a booking | Up to 12 months |
| Booking, payment and invoice records | 6 years from the end of the financial year they relate to (required for tax and legal purposes) |
| Accessibility information | Only for as long as needed to provide the journey or contract, unless you ask us to keep it for future bookings |
| Complaints and claims | Up to 6 years after they are closed |
| Website server logs | Kept by our host for a short period for security purposes |
After these periods, we securely delete or anonymise your data.
8. How we keep your data secure
We use appropriate technical and organisational measures to protect your data, including:
- encrypted (HTTPS) connections to our website;
- access controls on our systems;
- sharing journey details only with the people who need them.
9. Cookies
Our website uses a small number of cookies and similar browser storage that are strictly necessary for it to work. For example:
- remembering the state of the WhatsApp chat button;
- storing the details you choose to save when leaving a comment.
These do not track you across other websites.
Our website loads fonts from Google Fonts, which means your IP address is sent to Google when the page loads.
You can block or delete cookies in your browser settings, but some parts of the website may not work properly if you do.
10. Your rights
Under UK data protection law, you have the right to:
- access the personal data we hold about you;
- correct data that is inaccurate or incomplete;
- erase your data in certain circumstances;
- restrict how we use your data in certain circumstances;
- object to processing based on our legitimate interests, and to direct marketing at any time;
- data portability, to receive data you gave us in a commonly used format;
- withdraw consent at any time, where we rely on your consent.
To use any of these rights, contact us at info@ihtravelsltd.co.uk. We will respond within one month. There is usually no charge.
11. Complaints
If you are unhappy with how we have handled your data, please contact us first so we can try to put it right.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator:
- Website: ico.org.uk
- Phone: 0303 123 1113
12. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.